Customer Service Policy & Value Statement
The Pittsburgh Parking Authority's paramount goal is to provide you our customers and visitors with professional and excellent quality customer service. Providing you with a quality experience, meeting or going beyond your expectations, with each and every interaction. We believe that your experience with the Pittsburgh Parking Authority should be special, satisfying, positive, and pleasant so that you will return and express, to others the courteous treatment you received at the Authority.
We are resolute in our belief that the opportunity to serve you is a privilege. The quality of your experience with the Authority is equal to the quality of our ability to meet or exceed your needs. We view our relationship with you as a mutually shared positive experience.
The ultimate goal of providing professional, respectful quality customer service to you is essential in providing you with a friendly, supportive environment, while maintaining a positive attitude in order to make you our customer feel that you are appreciated and listened to without judgement.
We appreciate and value your customer loyalty.
The overriding mission of the Public Parking Authority of Pittsburgh (Pittsburgh Parking Authority) is to provide quality customer service, which further includes a dimension beyond the basic responsibility to provide and maintain spaces for vehicle parking throughout the City of Pittsburgh. It also includes supporting the efforts of the Mayor's office, neighborhoods, City Departments, other authorities and agencies to ensure the economic progress of our region.
History and Purpose
The Authority, a body corporate and politic under the laws of the Commonwealth of Pennsylvania, was organized in 1947 by the City of Pittsburgh pursuant to the Parking Authority Law of Pennsylvania, Act of June 5, 1947, P.L. 458, as amended and supplemented, 53 P.S. SS 341 et seq., (the "Act").
The Authority was created for the purpose of conducting the necessary research activity to maintain current data leading to efficient operation of on-street parking facilities, and is authorized by law to plan, design, locate, acquire, hold, construct, improve, maintain and operate, own and lease, either in the capacity of lessor or lessee, land and facilities to be devoted to the parking of vehicles of any kind; to borrow money; to make and issue bonds and to secure the payment of such bonds or any of its revenues and receipts; and to make such agreements with the purchasers or holders of such bonds, or with others in connection with any such bonds, as the Authority shall deem advisable. The Authority has the power of eminent domain and all Authority property is exempt from real estate taxation, except any part of its structures or facilities used for commercial activities. The Authority has no taxing power.
The Act also permits parking authorities to sell or lease air rights or space above their facilities for commercial uses other than parking (except the sale of gasoline or automobile accessories). Such commercial space is subject to real estate taxes.
The Authority is governed by a five member Board (the "Board"); appointed by the Mayor of the City of Pittsburgh to serve without compensation for staggered terms of five years at the pleasure of the Mayor. The Authority's staff is employed to administer the Authority's program and carry out decisions of the Board.